Privacy Policy

1. Introduction

At evo77, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail what information we collect from users of our online gambling platform, how we use that information, who we share it with, and what rights you have regarding your personal data.

This Privacy Policy applies to all services offered by evo77 at https://evo77.cam, including our sports betting platform, casino games, lottery services, and any related mobile applications or subdomains. By creating an account or using evo77 services, you acknowledge that you have read, understood, and consent to the data practices described in this policy.

evo77 operates under international offshore gaming licenses and complies with international data protection standards. While we are not subject to Indonesian data protection laws (Indonesia does not currently have comprehensive data privacy legislation equivalent to GDPR), we voluntarily adhere to global best practices for data security and user privacy.

2. Information We Collect

evo77 collects various types of information to provide, maintain, and improve our services, comply with legal obligations, and protect both our users and our platform from fraud and abuse.

2.1 Information You Provide Directly

When you register for an evo77 account, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality as they appear on your government-issued identification documents.
• Contact Information: Email address, phone number, residential address (street, city, province, postal code).
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet information for deposits and withdrawals. Note that we do not store complete credit card numbers if card payments are used—only the last four digits for reference.
• Verification Documents: Copies of government-issued photo identification (Indonesian KTP or passport), proof of address documents (utility bills, bank statements), and selfie photographs holding identification for KYC (Know Your Customer) verification purposes.
• Communication Records: Any information you provide when contacting customer support via email, live chat, or other communication channels, including the content of your messages and attached files.

2.2 Information Collected Automatically

When you access or use evo77 services, we automatically collect certain technical and behavioral information:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, time spent on pages, referral sources, search queries within the platform, and navigation paths through the site.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, bet outcomes, bonus claims, and account balance changes.
• Location Data: General location information derived from your IP address (country, region, city level) to ensure compliance with jurisdictional restrictions. We do not collect precise GPS coordinates unless you explicitly grant permission through a mobile application.
• Performance Data: Technical logs including error reports, system crashes, loading times, and other diagnostic information used to troubleshoot problems and improve platform performance.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Confirmation of transaction success or failure, fraud screening results, and chargeback notifications from our Indonesian banking and e-wallet partners.
• Identity Verification Services: Results from third-party identity verification and fraud prevention services used to validate your KYC documents.
• Game Providers: Gameplay data and results from third-party casino game and sports betting data suppliers integrated into our platform.

3. How We Use Your Information

evo77 uses the information we collect for the following legitimate business purposes:

3.1 Service Provision & Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Recording and settling bets and wagers
• Providing customer support and responding to inquiries
• Communicating important account information, transaction confirmations, and service updates
• Managing your account preferences and settings

3.2 Legal Compliance & Security

• Verifying your identity and age to ensure compliance with 21+ age restrictions
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detecting, preventing, and investigating fraud, suspicious activity, and terms of service violations
• Enforcing our Terms and Conditions and other policies
• Responding to legal requests from law enforcement or regulatory authorities
• Protecting the security and integrity of our platform and user accounts

3.3 Service Improvement & Analytics

• Analyzing user behavior and preferences to improve platform functionality and user experience
• Conducting internal research and development for new features and services
• Troubleshooting technical issues and optimizing platform performance
• Generating anonymized and aggregated statistics about platform usage (these statistics cannot identify individual users)

3.4 Marketing & Communications (With Your Consent)

• Sending promotional offers, bonus announcements, and marketing communications about evo77 services (you may opt out at any time)
• Personalizing content and recommendations based on your betting history and preferences
• Notifying you about new games, features, or services that may interest you

4. Data Sharing & Disclosure

evo77 does not sell your personal information to third parties. We share your information only in the limited circumstances described below:

4.1 Service Providers & Business Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC and fraud prevention companies that verify your identity documents and screen for fraudulent activity.
• Game Providers: Third-party casino game developers and sports data providers whose games and odds are integrated into our platform.
• Customer Support Tools: Live chat software providers and customer relationship management (CRM) systems used to manage support inquiries.
• Cloud Hosting & IT Infrastructure: Secure data centers and cloud service providers that host our platform and databases.

All service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to evo77.

4.2 Legal Requirements & Protection of Rights

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions or other policies
• Protect the rights, property, or safety of evo77, our users, or the public
• Investigate potential fraud, security breaches, or illegal activity
• Defend against legal claims or disputes

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on our platform of any change in ownership or uses of your personal information.

5. Data Security Measures

evo77 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security

• Encryption: All data transmission between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions.
• Secure Storage: Sensitive information such as passwords and payment details is stored using industry-standard encryption and hashing algorithms. Passwords are never stored in plain text.
• Firewall Protection: Our servers are protected by advanced firewall systems that monitor and block unauthorized access attempts.
• Regular Security Audits: We conduct regular security assessments and penetration testing by independent third-party security firms to identify and address vulnerabilities.
• Data Backup: Regular automated backups ensure data can be recovered in the event of system failure or data loss incidents.

5.2 Organizational Security

• Access Controls: Employee access to personal information is restricted on a need-to-know basis and governed by strict internal policies.
• Staff Training: All employees with access to user data receive regular training on data protection best practices and security protocols.
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure of user information.
• Incident Response Plan: We maintain a documented incident response plan for addressing security breaches and notifying affected users in compliance with applicable laws.

Important Notice: While we implement robust security measures, no system is completely secure. You also play a role in protecting your account by choosing a strong password, not sharing your login credentials, and logging out of shared devices. If you suspect unauthorized access to your account, contact us immediately.

6. Data Retention & Storage

evo77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Account Data

While your account remains active, we retain all account information, transaction history, and gambling records. If you close your account, we retain certain information for the following periods:

• Financial Records: Retained for 7 years after account closure to comply with international anti-money laundering regulations and tax reporting requirements.
• Identity Verification Documents: Retained for 7 years after account closure for compliance and legal defense purposes.
• Transaction History: Retained indefinitely for audit, compliance, and dispute resolution purposes.
• Marketing Preferences: Retained indefinitely to ensure we respect your opt-out requests even if you create a new account in the future.
• Other Personal Information: Deleted within 90 days of account closure unless retention is required for legal or legitimate business purposes.

6.2 Data Storage Locations

Your information is stored on secure servers located in data centers outside of Indonesia. We utilize reputable cloud hosting providers with ISO 27001 certification and compliance with international data protection standards. While your data may be transferred internationally, we ensure all service providers maintain equivalent levels of protection as described in this policy.

7. Cookies & Tracking Technologies

evo77 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, keep you logged in, and track your activity across sessions.

7.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality such as maintaining your login session, remembering your account settings, and processing transactions. These cookies cannot be disabled without breaking core features.
• Performance Cookies: Collect anonymous information about how you use our platform, which pages you visit, and how long you spend on each page. This helps us identify and fix technical issues.
• Functionality Cookies: Remember your preferences such as language selection, favorite games, and display settings to personalize your experience.
• Analytics Cookies: Used to understand user behavior patterns, measure marketing campaign effectiveness, and improve our services. These cookies may be set by third-party analytics providers.

7.3 Managing Cookies

You can control cookie settings through your web browser. Most browsers allow you to block or delete cookies, though this may limit platform functionality. Refer to your browser's help documentation for instructions on managing cookies.

8. Your Privacy Rights

You have certain rights regarding your personal information. While evo77 is not subject to GDPR or Indonesian data protection laws, we voluntarily provide the following rights to all users:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information directly in your account dashboard. For additional information, contact our support team.

8.2 Right to Correction

You have the right to correct inaccurate or incomplete personal information. You can update most information directly in your account settings. For verification documents or other information requiring manual review, contact customer support.

8.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. We must retain certain information for legal compliance, fraud prevention, and dispute resolution purposes as described in Section 6.

8.4 Right to Restrict Processing

You have the right to request that we limit how we use your information in certain circumstances, such as when you contest the accuracy of your data or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

9. Children's Privacy

evo77 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the associated account.

If you are a parent or guardian and believe your child has provided personal information to evo77, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

Your personal information may be transferred to, stored in, and processed by servers and service providers located outside of Indonesia. These countries may have different data protection laws than Indonesia. When we transfer your information internationally, we ensure that appropriate safeguards are in place through:

• Contractual agreements with service providers requiring equivalent levels of data protection
• Selection of service providers certified under recognized international data protection standards (e.g., ISO 27001, SOC 2)
• Implementation of technical measures such as encryption during data transmission and storage

11. Changes to This Privacy Policy

evo77 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by:

• Posting a prominent notice on our platform homepage
• Sending an email notification to the address registered on your account
• Updating the "Last Updated" date at the top of this policy

Your continued use of evo77 services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line for Privacy Inquiries: "Privacy Policy Question"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For formal data protection requests (access, deletion, portability), please include "DATA REQUEST" in your email subject line and provide sufficient information to verify your identity.